Privacy Policy

Last Updated: October 20, 2026

Shenzhen SylCin New Energy Technology Co., Ltd. ("SylCin," "we," "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we collect and use it, how long we retain it, when it may be shared and what rights you may have.

This Policy applies to visitors, inquiry submitters, subscribers, customers and other users of www.sylcin.com. You may browse most areas of our website without directly identifying yourself. However, certain technical information may still be collected automatically when you access the website.

1 What Information Do We Collect

Depending on how you interact with SylCin, we may collect the following categories of information:

• Name, company name and job title

• Country or region

• Email address, telephone number, WhatsApp number or other contact details

• Billing or shipping address

• Account or registration information

• Inquiry and message content

• Product, order, purchase and transaction information

• Battery specifications and technical requirements

• Equipment, vessel or application information

• Technical drawings, communication protocols or project documents

• Customer-service and communication records

If you request a customized battery solution, we may also collect information about the required voltage, capacity, discharge current, installation dimensions, operating temperature, communication interface, application and estimated order quantity.

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Language and time-zone settings

• Referring website

• Pages viewed and links clicked

• Date and time of access

• General geographic location

• Cookie identifiers

• Website performance and error data

2 How Do We Collect Information

We may collect information when you:

• Submit a contact or inquiry form

• Request a quotation or customized battery solution

• Register an account

• Subscribe to product or article updates

• Place or discuss an order

• Communicate with our sales or technical team

• Attend an exhibition or business event

• Use our website or interact with website functions

We may also receive business contact information from distributors, business partners, public company websites, industry directories, logistics providers or other lawful sources.

3 How Do We Use Your Information

We may use personal information to:

• Respond to inquiries and prepare quotations or technical proposals

• Evaluate customized battery requirements

• Communicate with customers and business partners

• Process and manage orders

• Arrange production, testing, delivery and customs clearance

• Provide customer service, warranty service and technical support

• Send order and delivery notifications

• Maintain customer and project records

• Improve our products, services, website content and user experience

• Analyze website traffic and performance

• Prevent fraud, spam and security incidents

• Comply with legal, accounting, customs and regulatory requirements

• Establish, exercise or defend legal claims

• Send product news, articles or marketing communications where permitted

We will only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

4 Marketing Communications

If you subscribe to product updates, article notifications or other marketing communications, we may use your name and email address to send relevant information.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at sylcin02@sylcin.com.

After you unsubscribe, we may still send necessary communications concerning active inquiries, quotations, orders, delivery, product safety, warranty service or contractual matters.

5 Payment Information

If you place an order with SylCin, payment may be processed through a bank, payment processor or another third-party financial-service provider.

The payment provider may collect the account-holder name, billing information, transaction amount, payment status and partial payment-card or bank-account information.

SylCin does not normally collect or store complete credit-card numbers or complete online banking credentials processed by an independent payment provider. Third-party payment providers process information according to their own privacy and security policies.

6 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember user preferences, maintain website security, improve website performance, understand how visitors use the website and measure marketing performance where applicable.

• Essential cookies support security, forms and basic website functions.

• Functional cookies remember language or website preferences.

• Analytics cookies help us understand website traffic and visitor behavior.

• Advertising cookies may measure or personalize advertising where these services are enabled and legally permitted.

You can manage or disable cookies through your browser settings or our cookie-consent tool, where available. Disabling certain cookies may affect website functionality.

7 Do We Share Information With Third Parties

SylCin does not sell personal information for monetary consideration. We may share limited information with trusted third parties when necessary to operate our business, complete an order or provide the requested service.

These third parties may include:

• Website hosting, maintenance, email and communication-service providers

• Data-storage, cybersecurity and analytics providers

• Banks, payment processors and financial-service providers

• Freight forwarders, logistics providers and customs-service providers

• Authorized distributors and business partners

• Component suppliers and technical partners

• Testing laboratories and certification organizations

• Accountants, auditors, insurers and legal advisers

• Government, customs, regulatory or law-enforcement authorities

Third parties should receive only the information reasonably necessary to perform their services. We may also disclose information when required by law, court order or government request, or when necessary to protect our customers, employees, business or legal rights.

If optional advertising tools are enabled and applicable law treats their operation as a sale or sharing of personal information, we will provide any required notice and opt-out mechanism.

8 Third-Party Links and Services

Our website may contain links to external websites or embedded third-party services, such as maps, videos, communication tools, social-media content or payment services.

These third parties may collect information directly from your browser or device and operate under their own privacy policies. SylCin is not responsible for the privacy, security or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

9 How Do We Protect Your Information

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, unauthorized alteration, unauthorized disclosure or destruction.

These measures may include HTTPS and encrypted data transmission, restricted access, password controls, network-security measures, data backups, confidentiality requirements, employee awareness and service-provider reviews.

However, no website, email system or internet transmission can be guaranteed to be completely secure. Customers should avoid sending passwords, complete payment credentials or highly confidential technical information through unsecured communication channels.

10 How Long Do We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

• Inquiry and quotation records may normally be retained for up to 24 months after the last meaningful communication.

• Project-development records may be retained for up to three years or longer where continuing cooperation is reasonably expected.

• Order, invoice and transaction records may be retained for the period required by applicable accounting, tax and commercial laws.

• Warranty and technical-support records may be retained for the applicable warranty period and a reasonable period afterward.

• Marketing information may be retained until you unsubscribe or request deletion.

• Security and website log information is retained for a limited period based on operational and security requirements.

Information may be retained longer when necessary to resolve a dispute, investigate fraud, enforce an agreement or comply with legal obligations.

11 International Data Transfers

SylCin is located in China and serves customers in different countries and regions. When you contact us from another country, your information may be transferred to and processed in China or another country where our service providers or business partners operate.

Data-protection laws in these countries may differ from the laws in your country. Where required by applicable law, we will use reasonable safeguards for international transfers, such as contractual data-protection obligations, access controls or other legally recognized transfer mechanisms.

12 What Are Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Know what personal information we collect and how it is used or shared

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of qualifying information

• Restrict or object to certain processing activities

• Request data portability

• Withdraw consent

• Opt out of direct marketing

• Opt out of qualifying sale or sharing of personal information

• Lodge a complaint with a relevant data-protection authority

• Request human review of certain automated decisions, where applicable

These rights may be subject to legal exceptions. For example, we may be required to retain certain order, invoice or transaction records.

To submit a privacy request, contact sylcin02@sylcin.com. We may request reasonable information to verify your identity before processing the request.

13 California Privacy Rights

Where the California Consumer Privacy Act and California Privacy Rights Act apply, California residents may have the right to know what personal information is collected and how it is used or disclosed, access qualifying information, correct inaccurate information, delete qualifying information, opt out of qualifying sale or sharing, limit certain uses of sensitive personal information and exercise privacy rights without unlawful discrimination.

SylCin does not sell personal information for monetary consideration.

14 Children's Privacy

Our website, products and services are intended for businesses and adult users. We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.

15 Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data-processing practices or legal obligations change. The latest version will be published on this page and the Last Updated date will be revised. We encourage users to review this page periodically.

16 Legal Basis and Applicable Privacy Laws

Where applicable, we process personal information based on your consent, the need to respond to a request or prepare a quotation, the performance of a contract or order, our legitimate business interests, compliance with legal obligations, or the establishment or protection of legal rights.

This Privacy Policy is intended to reflect relevant requirements under the European Union General Data Protection Regulation, the United Kingdom General Data Protection Regulation, the California Consumer Privacy Act, the California Privacy Rights Act and other applicable national or regional privacy laws.

The availability of particular rights depends on your location, the nature of our business relationship and the laws that apply.